{"id":3037,"date":"2023-11-08T22:23:26","date_gmt":"2023-11-08T22:23:26","guid":{"rendered":"https:\/\/ciab.frameworklab.pt\/?page_id=3037"},"modified":"2024-09-20T13:23:30","modified_gmt":"2024-09-20T13:23:30","slug":"complaint","status":"publish","type":"page","link":"https:\/\/ciab.pt\/en\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"<h1>Submit a Complaint<\/h1>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/01\/496_consulting_flatline.svg\" alt=\"\"><\/p>\n<div>\n<p><span>You can choose to submit the complaint in person or send it in writing (via CTT). In this case, download the form here and go to contacts.<\/span><\/p>\n<\/p>\n<p><span>Before submitting a complaint, you must consult the <\/span><a href=\"https:\/\/ciab.pt\/estatutos-e-regulamentos\/\">Center&#8217;s Regulations<\/a><\/p>\n<\/div>\n<p>\n    <a href=\"#\">Download the form<\/a>\n<\/p>\n<div>\n<p><span style=\"color: #299dd8;\"><strong>NOTE:<\/strong><\/span> The complaint process presented will go to the defendant(s) or to other companies or entities that may intervene in it, meaning you will need to authorize the transmission of the personal data contained therein.<\/p>\n<\/div>\n<div>\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-857\"><form id=\"wpforms-form-857\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"857\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/3037?wpforms_form_id=857\" data-token=\"6efcb653d888fb47bd0e4a9c898c3f90\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-857-field_89-container\" class=\"wpforms-field wpforms-field-select estado wpforms-field-select-style-classic\" data-field-id=\"89\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_89\">State<\/label><select id=\"wpforms-857-field_89\" class=\"wpforms-field-medium\" name=\"wpforms[fields][89]\"><option value=\"For responding\" >For responding<\/option><option value=\"Under review\" >Under review<\/option><option value=\"Answered\" >Answered<\/option><option value=\"Sent to another hub\" >Sent to another hub<\/option><\/select><\/div><div id=\"wpforms-857-field_92-container\" class=\"wpforms-field wpforms-field-text data\" data-field-id=\"92\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_92\">Date<\/label><input type=\"text\" id=\"wpforms-857-field_92\" class=\"wpforms-field-medium\" name=\"wpforms[fields][92]\" value=\"13\/10\/2026\" ><\/div><div id=\"wpforms-857-field_19-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_19\">You are submitting a complaint: <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-857-field_19\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_19_1\" name=\"wpforms[fields][19]\" value=\"1\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_19_1\">In own name<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_19_2\" name=\"wpforms[fields][19]\" value=\"2\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_19_2\">In representation (eg. lawyer, solicitor)<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_19_3\" name=\"wpforms[fields][19]\" value=\"3\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_19_3\">As the sending entity (eg. smic, city council, other)<\/label><\/li><\/ul><\/div><div id=\"wpforms-857-field_25-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"25\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_25\">Claimant <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_25\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][25]\" placeholder=\"Representative&#039;s name\" required><\/div><div id=\"wpforms-857-field_105-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"105\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_105\">Entity <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-857-field_105\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"1\" name=\"wpforms[fields][105]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Select Entity<\/option><option value=\"Select Entity\" >Select Entity<\/option><option value=\"Munic\u00edpio de Amares\" >Munic\u00edpio de Amares<\/option><option value=\"Munic\u00edpio de Arcos de Valdevez\" >Munic\u00edpio de Arcos de Valdevez<\/option><option value=\"Munic\u00edpio de Barcelos\" >Munic\u00edpio de Barcelos<\/option><option value=\"Munic\u00edpio de Boticas\" >Munic\u00edpio de Boticas<\/option><option value=\"Munic\u00edpio de Braga\" >Munic\u00edpio de Braga<\/option><option value=\"Munic\u00edpio de Caminha\" >Munic\u00edpio de Caminha<\/option><option value=\"Munic\u00edpio de Chaves\" >Munic\u00edpio de Chaves<\/option><option value=\"Munic\u00edpio de Esposende\" >Munic\u00edpio de Esposende<\/option><option value=\"Munic\u00edpio de Melga\u00e7o\" >Munic\u00edpio de Melga\u00e7o<\/option><option value=\"Munic\u00edpio de Mon\u00e7\u00e3o\" >Munic\u00edpio de Mon\u00e7\u00e3o<\/option><option value=\"Munic\u00edpio de Montalegre\" >Munic\u00edpio de Montalegre<\/option><option value=\"Munic\u00edpio de Paredes de Coura\" >Munic\u00edpio de Paredes de Coura<\/option><option value=\"Munic\u00edpio de Ponte da Barca\" >Munic\u00edpio de Ponte da Barca<\/option><option value=\"Munic\u00edpio de Ponte de Lima\" >Munic\u00edpio de Ponte de Lima<\/option><option value=\"Munic\u00edpio da P\u00f3voa de Lanhoso\" >Munic\u00edpio da P\u00f3voa de Lanhoso<\/option><option value=\"Munic\u00edpio de Ribeira de Pena\" >Munic\u00edpio de Ribeira de Pena<\/option><option value=\"Munic\u00edpio de Terras de Bouro\" >Munic\u00edpio de Terras de Bouro<\/option><option value=\"Munic\u00edpio de Valen\u00e7a\" >Munic\u00edpio de Valen\u00e7a<\/option><option value=\"Munic\u00edpio de Valpa\u00e7os\" >Munic\u00edpio de Valpa\u00e7os<\/option><option value=\"Munic\u00edpio de Viana do Castelo\" >Munic\u00edpio de Viana do Castelo<\/option><option value=\"Munic\u00edpio de Vieira do Minho\" >Munic\u00edpio de Vieira do Minho<\/option><option value=\"Munic\u00edpio de Vila Nova de Cerveira\" >Munic\u00edpio de Vila Nova de Cerveira<\/option><option value=\"Munic\u00edpio de Vila Pouca de Aguiar\" >Munic\u00edpio de Vila Pouca de Aguiar<\/option><option value=\"Munic\u00edpio de Vila Verde\" >Munic\u00edpio de Vila Verde<\/option><option value=\"outra\" >Other (DECO...)<\/option><\/select><\/div><div id=\"wpforms-857-field_73-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"73\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_73\">Other <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_73\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][73]\" required><\/div><div id=\"wpforms-857-field_29-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"29\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_29\">Have you previously tried to contact the supplier of the good or service provider in question to raise your complaint and seek to resolve the matter? <\/label><ul id=\"wpforms-857-field_29\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_29_1\" name=\"wpforms[fields][29]\" value=\"Yes\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_29_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_29_2\" name=\"wpforms[fields][29]\" value=\"No\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_29_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-857-field_30-container\" class=\"wpforms-field wpforms-field-content print-hide\" data-field-id=\"30\"><div id=\"wpforms-857-field_30\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][30]\"><h4 style=\"text-align: center\">Claimant's Personal Data<\/h4>\n<p style=\"text-align: center\">(Consumer)<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_94-container\" class=\"wpforms-field wpforms-field-html form-hide\" data-field-id=\"94\"><div id=\"wpforms-857-field_94\"><h3 style=\"text-align:center\">Defendant<\/h3><\/div><\/div><div id=\"wpforms-857-field_74-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"74\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_74\">Layout<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_31-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"31\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_31\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_31\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][31]\" placeholder=\"Your full name\" required><\/div><div id=\"wpforms-857-field_42-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"42\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_42\">Telephone\/Mobile number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_42\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][42]\" placeholder=\"Your contact\" required><\/div><div id=\"wpforms-857-field_107-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"107\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_107\">NIF <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_107\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][107]\" placeholder=\"N\u00famero de Identifica\u00e7\u00e3o Fiscal\" required><\/div><div id=\"wpforms-857-field_34-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"34\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_34\">Postal Code <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_34\" class=\"wpforms-field-medium wpforms-field-required wpforms-masked-input\" data-rule-inputmask-incomplete=\"1\" data-inputmask-mask=\"9999[-999]\" name=\"wpforms[fields][34]\" placeholder=\"0000 - 000\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_101-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"101\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_101\">E-mail <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_101\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][101]\" placeholder=\"Your email address\" required><\/div><div id=\"wpforms-857-field_33-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"33\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_33\">Address <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_33\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][33]\" placeholder=\"Place where you live\" required><\/div><div id=\"wpforms-857-field_36-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"36\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_36\">Location <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_36\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][36]\" placeholder=\"City or Town\" required><\/div><\/div><\/div><\/div><div id=\"wpforms-857-field_44-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"44\"><div id=\"wpforms-857-field_44\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][44]\"><h5>Does someone represent you in the complaints process?<\/h5>\n<p> If yes, indicate the name\/service<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_45-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"45\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_45\">Representative<\/label><input type=\"text\" id=\"wpforms-857-field_45\" class=\"wpforms-field-large\" name=\"wpforms[fields][45]\" placeholder=\"Name or Service\" ><\/div><div id=\"wpforms-857-field_46-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"46\"><div id=\"wpforms-857-field_46\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][46]\"><h4 style=\"text-align: center\">Defendant's Data<\/h4>\n<p style=\"text-align: center\">(Goods Supplier or Service Provider)<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_98-container\" class=\"wpforms-field wpforms-field-html form-hide wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"98\" style=\"display:none;\"><div id=\"wpforms-857-field_98\"><h3 style=\"text-align:center\">1st Defendant<\/h3><\/div><\/div><div id=\"wpforms-857-field_75-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"75\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_75\">Layout<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_47-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"47\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_47\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_47\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][47]\" placeholder=\"Name of the goods supplier\" required><\/div><div id=\"wpforms-857-field_49-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"49\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_49\">Telephone\/Mobile number<\/label><input type=\"text\" id=\"wpforms-857-field_49\" class=\"wpforms-field-large\" name=\"wpforms[fields][49]\" placeholder=\"Contact of the goods supplier\" ><\/div><div id=\"wpforms-857-field_81-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-trigger\" data-field-id=\"81\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_81\">Add defendant<\/label><ul id=\"wpforms-857-field_81\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-857-field_81_1\" name=\"wpforms[fields][81][]\" value=\"Add defendant\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_81_1\">Add defendant<\/label><\/li><\/ul><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_102-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"102\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_102\">E-mail<\/label><input type=\"text\" id=\"wpforms-857-field_102\" class=\"wpforms-field-medium\" name=\"wpforms[fields][102]\" placeholder=\"E-mail address of the goods supplier\" ><\/div><div id=\"wpforms-857-field_48-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"48\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_48\">Address <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_48\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][48]\" placeholder=\"Location of the goods supplier\" required><\/div><\/div><\/div><\/div><div id=\"wpforms-857-field_51-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"51\" style=\"display:none;\"><div id=\"wpforms-857-field_51\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][51]\"><h4 style=\"text-align: center\">Defendant's Data<\/h4>\n<p style=\"text-align: center\">(Goods Supplier or Service Provider If There Is a 2nd Defendant)<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_99-container\" class=\"wpforms-field wpforms-field-html form-hide wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"99\"><div id=\"wpforms-857-field_99\"><h3 style=\"text-align:center\" id=\"2demandado\">2nd Defendant<\/h3><\/div><\/div><div id=\"wpforms-857-field_76-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"76\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_76\">Layout<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_77-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"77\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_77\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_77\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][77]\" placeholder=\"Name of the goods supplier\" required><\/div><div id=\"wpforms-857-field_78-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"78\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_78\">Telephone\/Mobile number<\/label><input type=\"text\" id=\"wpforms-857-field_78\" class=\"wpforms-field-large\" name=\"wpforms[fields][78]\" placeholder=\"Contact of the goods supplier\" ><\/div><div id=\"wpforms-857-field_88-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"88\" style=\"display:none;\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_88\">Add 2nd defendant<\/label><ul id=\"wpforms-857-field_88\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-857-field_88_1\" name=\"wpforms[fields][88][]\" value=\"Add defendant\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_88_1\">Add defendant<\/label><\/li><\/ul><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_103-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"103\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_103\">E-mail<\/label><input type=\"text\" id=\"wpforms-857-field_103\" class=\"wpforms-field-medium\" name=\"wpforms[fields][103]\" placeholder=\"E-mail address of the goods supplier\" ><\/div><div id=\"wpforms-857-field_80-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"80\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_80\">Address <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_80\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][80]\" placeholder=\"Location of the goods supplier\" required><\/div><\/div><\/div><\/div><div id=\"wpforms-857-field_82-container\" class=\"wpforms-field wpforms-field-content wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"82\" style=\"display:none;\"><div id=\"wpforms-857-field_82\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][82]\"><h4 style=\"text-align: center\">Defendant's Data<\/h4>\n<p style=\"text-align: center\">(Goods Supplier or Service Provider If There Is a 3nd Defendant)<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_100-container\" class=\"wpforms-field wpforms-field-html form-hide wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"100\" style=\"display:none;\"><div id=\"wpforms-857-field_100\"><h3 style=\"text-align:center\" id=\"3demandado\">3nd Defendant<\/h3><\/div><\/div><div id=\"wpforms-857-field_83-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"83\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_83\">Layout<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_84-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"84\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_84\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_84\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][84]\" placeholder=\"Name of the goods supplier\" required><\/div><div id=\"wpforms-857-field_85-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"85\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_85\">Telephone\/Mobile number<\/label><input type=\"text\" id=\"wpforms-857-field_85\" class=\"wpforms-field-large\" name=\"wpforms[fields][85]\" placeholder=\"Contact of the goods supplier\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_104-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"104\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_104\">E-mail<\/label><input type=\"text\" id=\"wpforms-857-field_104\" class=\"wpforms-field-medium\" name=\"wpforms[fields][104]\" placeholder=\"E-mail address of the goods supplier\" ><\/div><div id=\"wpforms-857-field_87-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"87\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_87\">Address <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-857-field_87\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][87]\" placeholder=\"Location of the goods supplier\" required><\/div><\/div><\/div><\/div><div id=\"wpforms-857-field_56-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"56\"><div id=\"wpforms-857-field_56\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][56]\"><h4 style=\"text-align: center\">Description of the Complaint<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_57-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"57\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_57\">What good or service did you purchase?<\/label><input type=\"text\" id=\"wpforms-857-field_57\" class=\"wpforms-field-large\" name=\"wpforms[fields][57]\" placeholder=\"Name of the good or service\" ><div class=\"wpforms-field-description\"><div class=\"custom-tooltip-container\">\n    <span id=\"su_tooltip_6acdff82b4182_button\" class=\"su-tooltip-button su-tooltip-button-outline-yes\" aria-describedby=\"su_tooltip_6acdff82b4182\" data-settings='{\"position\":\"top\",\"behavior\":\"hover\",\"hideDelay\":0}' tabindex=\"0\">\n        <a href=\"#\">\n            <span uk-icon=\"icon: info;\" class=\"custom-icon\"><\/span>\n        <\/a>\n    <\/span><span style=\"display:none;z-index:100\" id=\"su_tooltip_6acdff82b4182\" class=\"su-tooltip\" role=\"tooltip\"><span class=\"su-tooltip-inner su-tooltip-shadow-yes\" style=\"z-index:100;background:#F6F7FC;color:#222222;font-size:14px;border-radius:5px;text-align:left;max-width:300px;line-height:1.25\"><span class=\"su-tooltip-title\"><\/span><span class=\"su-tooltip-content su-u-trim\">Describe a type of good or service. For example: passenger car, item of clothing, laundry service, electronic communications package, cell phone or other electronic equipment<\/span><\/span><span id=\"su_tooltip_6acdff82b4182_arrow\" class=\"su-tooltip-arrow\" style=\"z-index:100;background:#F6F7FC\" data-popper-arrow><\/span><\/span>\n<\/div>\n<\/div><\/div><div id=\"wpforms-857-field_64-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"64\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_64\">Layout<\/label><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_62-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"62\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_62\">When did you acquire the good or service?<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-857-field_62\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-large\" data-date-format=\"d\/m\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][62][date]\" placeholder=\"00\/00\/0000\" ><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-857-field_65-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"65\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_65\">Order value?<\/label><input type=\"text\" id=\"wpforms-857-field_65\" class=\"wpforms-field-medium\" name=\"wpforms[fields][65]\" placeholder=\"00,00 \u20ac\" ><\/div><\/div><\/div><\/div><div id=\"wpforms-857-field_66-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"66\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_66\">Describe your complaint in detail <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-857-field_66\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][66]\" placeholder=\"Write here your complaint\" required><\/textarea><div class=\"wpforms-field-description\"><div class=\"custom-tooltip-container\">\n    <span id=\"su_tooltip_6acdff82b45c0_button\" class=\"su-tooltip-button su-tooltip-button-outline-yes\" aria-describedby=\"su_tooltip_6acdff82b45c0\" data-settings='{\"position\":\"top\",\"behavior\":\"hover\",\"hideDelay\":0}' tabindex=\"0\">\n<a href=\"#\">\n            <span uk-icon=\"icon: info;\" class=\"custom-icon\"><\/span>\n        <\/a>\n    <\/span><span style=\"display:none;z-index:100\" id=\"su_tooltip_6acdff82b45c0\" class=\"su-tooltip\" role=\"tooltip\"><span class=\"su-tooltip-inner su-tooltip-shadow-yes\" style=\"z-index:100;background:#F6F7FC;color:#222222;font-size:14px;border-radius:5px;text-align:left;max-width:300px;line-height:1.25\"><span class=\"su-tooltip-title\"><\/span><span class=\"su-tooltip-content su-u-trim\">Describe what happened here. You do not need to provide sensitive data such as name or bank accounts, unless such data is essential for processing the complaint.<\/span><\/span><span id=\"su_tooltip_6acdff82b45c0_arrow\" class=\"su-tooltip-arrow\" style=\"z-index:100;background:#F6F7FC\" data-popper-arrow><\/span><\/span>\n<\/div>\n<\/div><\/div><div id=\"wpforms-857-field_67-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"67\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_67\">What do you want to achieve with your complaint (request)? <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-857-field_67\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][67]\" placeholder=\"Write here what do you want to see accomplished\" required><\/textarea><div class=\"wpforms-field-description\"><div class=\"custom-tooltip-container\">\n    <span id=\"su_tooltip_6acdff82b47b9_button\" class=\"su-tooltip-button su-tooltip-button-outline-yes\" aria-describedby=\"su_tooltip_6acdff82b47b9\" data-settings='{\"position\":\"top\",\"behavior\":\"hover\",\"hideDelay\":0}' tabindex=\"0\">\n<a href=\"#\">\n            <span uk-icon=\"icon: info;\" class=\"custom-icon\"><\/span>\n        <\/a>\n    <\/span><span style=\"display:none;z-index:100\" id=\"su_tooltip_6acdff82b47b9\" class=\"su-tooltip\" role=\"tooltip\"><span class=\"su-tooltip-inner su-tooltip-shadow-yes\" style=\"z-index:100;background:#F6F7FC;color:#222222;font-size:14px;border-radius:5px;text-align:left;max-width:300px;line-height:1.25\"><span class=\"su-tooltip-title\"><\/span><span class=\"su-tooltip-content su-u-trim\">Make a request here, indicate the type of solution you want for your complaint. For example: repair, replacement, contract termination, invoice correction.<\/span><\/span><span id=\"su_tooltip_6acdff82b47b9_arrow\" class=\"su-tooltip-arrow\" style=\"z-index:100;background:#F6F7FC\" data-popper-arrow><\/span><\/span>\n<\/div>\n<\/div><\/div><div id=\"wpforms-857-field_68-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"68\"><div id=\"wpforms-857-field_68\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][68]\"><h4 style=\"text-align: center\">Attach Documents<\/h4>\n<p style=\"text-align: center\">Do you want to attach documents to your complaint? <br \/> File types .pdf, .doc, .jpg are accepted. You can upload up to 8MB. Contact services if you need to attach more.<\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_96-container\" class=\"wpforms-field wpforms-field-html show-print hide-form hide-print-label\" data-field-id=\"96\"><div id=\"wpforms-857-field_96\"><h3>Attachments<\/h3><\/div><\/div><div id=\"wpforms-857-field_69-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"69\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_69\">Upload File<\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"69\"\n\t\tdata-form-id=\"857\"\n\t\tdata-input-name=\"wpforms_857_69\"\n\t\tdata-extensions=\"pdf,doc,jpg,png\"\n\t\tdata-max-size=\"268435456\"\n\t\tdata-max-file-number=\"5\"\n\t\tdata-post-max-size=\"268435456\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M885.2 446.3l-.2-.8-112.2-285.1c-5-16.1-19.9-27.2-36.8-27.2H281.2c-17 0-32.1 11.3-36.9 27.6L139.4 443l-.3.7-.2.8c-1.3 4.9-1.7 9.9-1 14.8-.1 1.6-.2 3.2-.2 4.8V830a60.9 60.9 0 0 0 60.8 60.8h627.2c33.5 0 60.8-27.3 60.9-60.8V464.1c0-1.3 0-2.6-.1-3.7.4-4.9 0-9.6-1.3-14.1zm-295.8-43l-.3 15.7c-.8 44.9-31.8 75.1-77.1 75.1-22.1 0-41.1-7.1-54.8-20.6S436 441.2 435.6 419l-.3-15.7H229.5L309 210h399.2l81.7 193.3H589.4zm-375 76.8h157.3c24.3 57.1 76 90.8 140.4 90.8 33.7 0 65-9.4 90.3-27.2 22.2-15.6 39.5-37.4 50.7-63.6h156.5V814H214.4V480.1z\"><\/path>\n\t\t<\/svg>\n\t\t<span class=\"modern-title\">Click or drag files to this area to upload.<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 5 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-857-field_69\"\n\t\tname=\"wpforms_857_69\" \t\tvalue=\"\">\n<\/div><div id=\"wpforms-857-field_70-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"70\"><div id=\"wpforms-857-field_70\" class=\"wpforms-field-large wpforms-field-row\" name=\"wpforms[fields][70]\"><p>The mediation procedure carried out by the Center may not suspend the deadlines for taking legal action. The arbitration decision is binding on the parties and has the same value and enforceable force as a sentence from a judicial court. The consumer can be represented by a lawyer or solicitor, and, if they do not have the economic means to do so, they can request legal aid, in accordance with the law that regulates access to law and the courts.  <\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-857-field_71-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"71\"><label class=\"wpforms-field-label\" for=\"wpforms-857-field_71\">During the arbitration phase, I agree to be notified by email to the email indicated.<\/label><ul id=\"wpforms-857-field_71\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_71_1\" name=\"wpforms[fields][71]\" value=\"Yes\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_71_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-857-field_71_2\" name=\"wpforms[fields][71]\" value=\"No\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_71_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-857-field_72-container\" class=\"wpforms-field wpforms-field-checkbox check-azul hide-print hide-print-label print-check\" data-field-id=\"72\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-857-field_72\">Privacy Policy <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-857-field_72\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-857-field_72_1\" name=\"wpforms[fields][72][]\" value=\"I declare, for all due and legal purposes, that I intend for the conflict that is the subject of this complaint, if it is not resolved through mediation, to be submitted to arbitration, accepting the procedural rules contained in the CIAB Regulations \u2013 Consumer Arbitration Court. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_72_1\">I declare, for all due and legal purposes, that I intend for the conflict that is the subject of this complaint, if it is not resolved through mediation, to be submitted to arbitration, accepting the procedural rules contained in the CIAB Regulations \u2013 Consumer Arbitration Court.<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-857-field_72_2\" name=\"wpforms[fields][72][]\" value=\"I declare to keep my postal\/email address updated with the Consumer Arbitration Court, as well as to immediately communicate any situation of temporary\/permanent absence from my residence, and, if applicable, provide an alternative means of contact. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_72_2\">I declare to keep my postal\/email address updated with the Consumer Arbitration Court, as well as to immediately communicate any situation of temporary\/permanent absence from my residence, and, if applicable, provide an alternative means of contact.<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-857-field_72_3\" name=\"wpforms[fields][72][]\" value=\"I authorize the personal data contained in this complaint to be transmitted to the defendant(s), as well as to other companies or entities that may eventually intervene in the process, and I authorize them to provide the Consumer Arbitration Court with the data personnel necessary for the procedural processing. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_72_3\">I authorize the personal data contained in this complaint to be transmitted to the defendant(s), as well as to other companies or entities that may eventually intervene in the process, and I authorize them to provide the Consumer Arbitration Court with the data personnel necessary for the procedural processing.<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-857-field_72_4\" name=\"wpforms[fields][72][]\" value=\"I declare that I am aware of the foregoing.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-857-field_72_4\">I declare that I am aware of the foregoing.<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"857\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-857\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit Complaint\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit Complaint<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ciab.pt\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<\/div>\n<ul>\n<li>\n<h3>What happens next?<\/h3>\n<div>\n<p><span>Your complaint has been sent to our services. It will now be distributed to a jurist who will analyze it and contact the Applicant (consumer).<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<li>\n<h3>What happens next?<\/h3>\n<div>\n<p><span>However, in case you do not receive a confirmation (via email) that your complaint has been received within 10 days, please contact our services. <\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What happens next?<\/h3>\n<div>\n<p><span>The complaint is then forwarded to the supplier of the goods\/service provider so that they can comment on it.<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Submit a Complaint\",\"margin\":\"default\",\"text_align\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h1\",\"title_style\":\"h1\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-3,2-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/01\\\/496_consulting_flatline.svg\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\",\"text_align\":\"center\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span>You can choose to submit the complaint in person or send it in writing (via CTT). In this case, download the form here and go to contacts.<\\\/span><\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p><span>Before submitting a complaint, you must consult the <\\\/span><a href=\\\"https:\\\/\\\/ciab.pt\\\/estatutos-e-regulamentos\\\/\\\">Center's Regulations<\\\/a><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"margin_remove_top\":false,\"text_align\":\"left\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"danger\",\"content\":\"Download the form\",\"icon_align\":\"left\",\"link\":\"#\"}}]}]}]}],\"name\":\"entrada\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"small\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span style=\\\"color: #299dd8;\\\"><strong>NOTE:<\\\/strong><\\\/span> The complaint process presented will go to the defendant(s) or to other companies or entities that may intervene in it, meaning you will need to authorize the transmission of the personal data contained therein.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"html\",\"props\":{\"content\":\"[wpforms id=\\\"857\\\"]\\n\\n\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"panel-slider\",\"props\":{\"content_column_breakpoint\":\"m\",\"css\":\"@media only screen and (min-width: 960px) {\\n.el-row { \\n    box-shadow: 3px 8px 16px 0px #00289B1F;\\n\\twidth: 75%;\\n\\tborder-radius: 7px;\\n\\tmargin: 0 auto;\\n}\\n}\\n\\n@media only screen and (max-width: 959px) {\\n.el-row { \\n    box-shadow: 3px 8px 16px 0px #00289B1F;\\n    padding: 50px 50px 50px 50px;\\n\\twidth: 75%;\\n\\tborder-radius: 7px;\\n\\tmargin: 0 auto;\\n}\\n}\\n\\n@media only screen and (min-width: 960px) {\\n\\n.el-item {\\n    padding: 60px;\\n    background-image: url(https:\\\/\\\/ciab.pt\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/bg.png);\\n    background-size: contain;\\n    background-repeat: no-repeat;\\n}\\n\\n.el-title {\\n    color: #FFF;\\n}\\n    \\n.el-nav { \\n  position: absolute;\\n  left: 50%;\\n  transform: translate(-50%, -50%);\\n    \\n}\\n    }\\n\\n.el-content {\\n  top: 50%;\\n  -ms-transform: translateY(-50%);\\n  transform: translateY(-50%);\\n}\\n\",\"icon_width\":80,\"image_align\":\"left\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"auto\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"nav\":\"dotnav\",\"nav_align\":\"center\",\"nav_breakpoint\":\"s\",\"nav_color\":\"dark\",\"panel_card_offset\":true,\"panel_image_no_padding\":true,\"panel_link\":false,\"panel_match\":false,\"panel_padding\":\"large\",\"show_content\":true,\"show_image\":false,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"slidenav\":\"outside\",\"slidenav_breakpoint\":\"l\",\"slidenav_color\":\"dark\",\"slidenav_hover\":false,\"slidenav_large\":false,\"slidenav_margin\":\"large\",\"slidenav_outside_breakpoint\":\"l\",\"slidenav_outside_color\":\"dark\",\"slider_autoplay_pause\":true,\"slider_center\":false,\"slider_gap\":\"large\",\"slider_width\":\"fixed\",\"slider_width_default\":\"1-1\",\"slider_width_medium\":\"1-1\",\"title_align\":\"left\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_column_gap\":\"large\",\"title_grid_width\":\"1-3\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"},\"children\":[{\"type\":\"panel-slider_item\",\"props\":{\"content\":\"\n\n<p><span>Your complaint has been sent to our services. It will now be distributed to a jurist who will analyze it and contact the Applicant (consumer).<\\\/span><\\\/p>\",\"link\":\"#\",\"title\":\"What happens next?\"}},{\"type\":\"panel-slider_item\",\"props\":{\"content\":\"\n\n<p><span>However, in case you do not receive a confirmation (via email) that your complaint has been received within 10 days, please contact our services. <\\\/span><\\\/p>\",\"title\":\"What happens next?\"}},{\"type\":\"panel-slider_item\",\"props\":{\"content\":\"\n\n<p><span>The complaint is then forwarded to the supplier of the goods\\\/service provider so that they can comment on it.<\\\/span><\\\/p>\",\"title\":\"What happens next?\"}}]}]}]}],\"name\":\"o que se passa a seguir\"}],\"version\":\"4.3.5\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Submit a Complaint You can choose to submit the complaint in person or send it in writing (via CTT). In this case, download the form here and go to contacts. Before submitting a complaint, you must consult the Center&#8217;s Regulations Download the form NOTE: The complaint process presented will go to the defendant(s) or to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3037","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages\/3037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/comments?post=3037"}],"version-history":[{"count":12,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages\/3037\/revisions"}],"predecessor-version":[{"id":4868,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages\/3037\/revisions\/4868"}],"wp:attachment":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/media?parent=3037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}