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CIAB is a Consumer Conflict Arbitration Center, which promotes the carrying out of arbitration in an institutionalized manner under Law n.\u00ba 63\/2011, of 14\/12 and Decree-Law n.\u00ba 425\/86, of 27\/12, having been authorized by Order n.\u00ba 5479\/2003 of the Deputy Secretary of the Minister of Justice, published in the 2nd Series of DR n.\u00ba 67, of 03\/20\/2003.<\/span><\/p>\n <\/p>\n The updated Competence of CIAB is contained in Order n.\u00ba 8499\/2017 of the Secretary of State for Justice, published in DR, 2nd series, n.\u00ba 4188, of 09\/28\/2017.<\/span><\/p>\n <\/p>\n CIAB was created on 03\/15\/1997 (World Consumer Rights Day), following the signing of a protocol between the Consumer Institute, the Braga City Council and the Braga Commercial Association, with competence limited to Braga, then with a population of around 160,000 inhabitants and with a competence due to the value limited to 500,000$00 (around \u20ac2500) operating in facilities provided by the Braga Commercial Association.<\/span><\/p>\n <\/p>\n Given the success that the Center had immediately and the need to have its own legal personality, CIAB was transformed by public deed granted on 24\/05\/2002, into a private law association called \u201cCIAB \u2013 Information, Mediation and Arbitration of Consumption in Vale do C\u00e1vado\u201d.<\/span><\/p>\n<\/div>\n Characteristics of CIAB<\/p>\n<\/h1>\n Simple understanding rules for the parties and user-friendly operation<\/p>\n<\/div>\n<\/li>\n The process of complaint is, by rule, closed in less than 90 days<\/p>\n<\/div>\n<\/li>\n The arbitration agreement or judgment has the same value as a Judicial Court judgment<\/p>\n<\/div>\n<\/li>\n CIAB users can access to their services at available service locations throughout the covered territory<\/p>\n<\/div>\n<\/li>\n In disputes for a value not exceeding \u20ac 5\u00a0000, 01, cases are subject to necessary arbitration.<\/p>\n \u00a0The remaining consumer disputes whose value is between \u20ac5 000,01 and \u20ac30 000 can still be resolved within the framework of voluntary arbitration <\/p>\n<\/div>\n<\/li>\n The services provided by CIAB are generally free<\/p>\n<\/div>\n<\/li>\n<\/ul>\n Opening Message<\/p>\n<\/h1>\n The President of the Administration<\/p>\n<\/div>\n Following the 2021 local elections and subsequent recomposition of the corporate bodies of CIAB \u2013 Consumer Arbitration Court, I had the honor of being elected by my peers, president of the Administration of this Consumer Arbitration Court.<\/span><\/p>\n As is known, arbitration centers are institutions that provide support for arbitrations and were created specifically for this purpose. Not replacing common courts, they are, however, an agile, quick and economical way of resolving conflicts between consumers and companies providing goods and services, using the alternative dispute resolution procedures that the law provides for this activity: mediation, conciliation and arbitration.<\/span><\/p>\n Currently, CIAB serves more than 700 thousand inhabitants, covering the populations of Amares, Arcos de Valdevez, Braga, Barcelos, Caminha, Esposende, Melga\u00e7o, Mon\u00e7\u00e3o, Montalegre, Paredes de Coura, Ponte da Barca, Ponte de Lima, P\u00f3voa de Lanhoso , Terras de Bouro, Valen\u00e7a, Viana do Castelo, Vieira do Minho, Vila Nova de Cerveira and Vila Verde.<\/span><\/p>\n In addition to resolving conflicts between consumers and companies, the CIAB \u2013 Consumer Arbitration Court also has an important information service on the respective rights and duties, regularly promoting information actions among its target audiences.<\/span><\/p>\n Also very important, taking into account the current situation, is the support given in terms of over-indebtedness, through the integration of our structure into RACE \u2013 Bank Customer Support Network. <\/span><\/p>\n I\u00a0 want to take this opportunity to encourage people and companies in our coverage area to use our services, in the certainty that CIAB will know how to meet the desires and expectations of consumers and companies.<\/span><\/span><\/p>\n<\/div>\n Human Resources<\/p>\n<\/h1>\n <\/p>\n CIAB has a technical team made up of: arbitration judges and <\/span>arbitrators<\/span>; CEO; Legal Experts (jurists); Legal\/administrative service technicians.<\/span><\/p>\n<\/div>\n Mediation<\/p>\n<\/h1>\n <\/p>\n (article 9\u00ba of the center’s regulations)<\/span><\/p>\n<\/div>\n Master in Law and conflict mediator. Performs the functions of executive director of the Center, which include: a) Coordinating the execution of tasks necessary for the good technical, administrative, financial and procedural management of the Center; b) Ensure the reception and information functions of the Center’s users, as well as the handling of complaint processes with a view to instructing and monitoring mediation, conciliation and possible proceedings before the arbitration court; c) Exercise other powers delegated to him by the Administration. His mandate results from the employment contract for an indefinite period, signed with the CIAB-Consumer Arbitration Court in April 2006.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Jurist at the Arbitration Center, Law graduate, conflict mediator. Her mandate results from the employment contract for an indefinite period on a part-time basis, signed with the CIAB-Consumer Arbitration Court in January 2006. In accordance with the provisions of paragraph 2 of the first clause of the employment contract, the functions performed include \u201clegal consultation, analysis, instruction and monitoring of information and complaint processes in all their phases\u201d.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Jurist at the Arbitration Center, Law graduate. Her mandate results from an indefinite employment contract signed with the CIAB \u2013 Consumer Arbitration Court in November 2019. Her duties cover legal consultation, analysis, instruction and monitoring of information and complaint processes in all their phases.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n Jurist at the Arbitration Center, Law graduate. Her mandate results from the employment contract for an indefinite period on a part-time basis, signed with the CIAB-Consumer Arbitration Court in January 2006. In accordance with the provisions of paragraph 2 of the first clause of the employment contract, the functions performed include \u201clegal consultation, analysis, instruction and monitoring of information and complaint processes in all their phases\u201d.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Jurist at the Arbitration Center, Law graduate, Conflict Mediator. Her mandate results from a service provision contract signed with the CIAB \u2013 Consumer Arbitration Court in April 2011. Her functions cover legal consultation, analysis, instruction and monitoring of information and complaint processes in all their phases.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Jurist at the Arbitration Center, Law graduate. Her mandate results from a service provision contract signed with the CIAB \u2013 Consumer Arbitration Court September 2021. Her duties cover legal consultation, analysis, instruction and monitoring of information processes and complaint in all its phases.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n Conciliation <\/span><\/p>\n<\/h1>\n (article 11\u00ba of the center’s regulations)<\/p>\n \u00a0<\/strong><\/p>\n<\/div>\n Master in Law, conflict mediator. See the above in Mediation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Jurist at the Arbitration Center, Law graduate, conflict mediator. See the above in Mediation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Master in Law, lawyer. His nomination is the result of a deliberation by the CIAB Administration contained in minute no. 105, 10\/29\/2018. His mandate results from a service provision contract signed with the CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate, lawyer. Her nomination is the result of a deliberation by the CIAB Administration contained in minute no. 108, 05\/12\/2019. Her mandate results from a service provision contract signed with CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate, lawyer. Her nomination is the result of a deliberation by the CIAB Administration contained in minute no. 119, 12\/10\/2020. Her mandate results from a service provision contract signed with CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate, lawyer. His nomination results from a deliberation by the CIAB Administration contained in minute no. 122, 05\/05\/2021. His mandate results from a service provision contract signed with CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n Jurist at the Arbitration Center, Law graduate. See the above in Mediation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Jurist at the Arbitration Center, Law graduate, conflict mediator. See the above in Mediation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Master in Law, lawyer and university professor. His nomination is the result of a deliberation by the CIAB Administration contained in minute no. 80, of 16\/09\/2015. His mandate results from a service provision contract signed with the CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Doutorada em Direito. A sua nomea\u00e7\u00e3o resulta de delibera\u00e7\u00e3o da Administra\u00e7\u00e3o do CIAB constante da ata n.\u00ba 108, 12\/05\/2019. O seu mandato resulta de contrato de presta\u00e7\u00e3o de servi\u00e7os celebrado com o CIAB \u2013 Tribunal Arbitral de Consumo. <\/span><\/p>\n<\/div>\n<\/li>\n Master in Law, Lawyer. His nomination is the result of a deliberation by the CIAB Administration contained in minute no. 113, 12\/11\/2019. His mandate results from a service provision contract signed with the CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate. His nomination is the result of a deliberation by the CIAB Administration contained in minutes no. 131, 06\/15\/2022. His mandate results from a service provision contract signed with the CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n (article 13\u00ba of the center’s regulations)<\/p>\n \u00a0<\/strong><\/p>\n<\/div>\n Law graduate. See the above in Conciliation;<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate, lawyer. See the above in Conciliation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate, lawyer. See the above in Conciliation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate, lawyer. See the above in Conciliation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate. His nomination results from a deliberation by the CIAB Administration contained in minute no. 129, 03\/15\/2022. His mandate results from a service provision contract signed with CIAB \u2013 Consumer Arbitration Court.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n Master in Law, lawyer and university professor. See the above in Conciliation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Doutorada em Direito. Ver o exposto em Concilia\u00e7\u00e3o. <\/span><\/p>\n<\/div>\n<\/li>\n Master in Law, lawyer. See the above in Conciliation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n Law graduate. See the above in Conciliation.<\/p>\n \u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n All natural persons responsible for RAL procedures, who perform functions at the CIAB-Consumer Arbitration Court, have certified their competence, impartiality and independence in compliance with the provisions of articles 7\u00ba and 8\u00ba of Law n.\u00ba 144\/2015 , September 8th.<\/p>\n<\/div>\n CIAB governing bodies for the four-year period 2021-2025<\/span><\/p>\n<\/h1>\n Board of the General Assembly<\/p>\n<\/h1>\n Dr. Rafael Gomes Amorim<\/p>\n<\/div>\n<\/li>\n Dr. Faustino Gomes Soares<\/p>\n<\/div>\n<\/li>\n Dra. Maria Irene Silva Ferreira Gomes<\/p>\n<\/div>\n<\/li>\n<\/ul>\n Administration<\/p>\n<\/h1>\n Dr. M\u00e1rio Constantino Ara\u00fajo Leite da Silva Lopes<\/p>\n<\/div>\n<\/li>\n Dr. Ant\u00f3nio Carlos Vieira Barroso<\/p>\n<\/div>\n<\/li>\n Dr\u00aa Gl\u00f3ria da Concei\u00e7\u00e3o Arieira Felgueiras<\/p>\n<\/div>\n<\/li>\n Dr. Ant\u00f3nio S\u00e9rgio Moreira Mano<\/p>\n<\/div>\n<\/li>\n Dr\u00aa Carlota Gon\u00e7alves Borges<\/p>\n<\/div>\n<\/li>\n Dr. Ant\u00f3nio S\u00e9rgio Moreira Mano<\/p>\n<\/div>\n<\/li>\n Dr. Jos\u00e9 Adriano Esteves Lima<\/p>\n<\/div>\n<\/li>\n Dr. Arlindo Amorim de Sousa<\/p>\n<\/div>\n<\/li>\n Dr. Paulo Jorge Coimbra Fernandes do Gago<\/p>\n<\/div>\n<\/li>\n\n
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Ease of Access<\/h3>\n
Speed in Resolution<\/h3>\n
Decision Security<\/h3>\n
Proximity to Users<\/h3>\n
Necessary arbitration for essential public services, for consumer disputes of low economic value<\/h3>\n
Free of Charge<\/h3>\n
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<\/p>\nM\u00e1rio Constantino Lopes<\/h1>\n
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Fernando Manuel Martins Viana<\/h3>\n
S\u00edlvia de Macedo<\/h3>\n
L\u00facia Maria Jeremias Coelho<\/h3>\n
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Cristiana Isabel Pereira da Silva Dias<\/h3>\n
Maria Jo\u00e3o Ramos<\/h3>\n
T\u00e2nia Sofia Quintas Alves<\/h3>\n
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Fernando Manuel Martins Viana<\/h3>\n
S\u00edlvia de Macedo<\/h3>\n
Carlos Filipe Fernandes de Andrade Costa<\/h3>\n
Margarida Maria Granwehr de Sousa Barros Marinho<\/h3>\n
L\u00facia Miranda<\/h3>\n
Hugo Filipe Telinhos Ribeiro Cardoso Braga<\/h3>\n
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Cristiana Isabel Pereira da Silva Dias<\/h3>\n
Maria Jo\u00e3o Ramos<\/h3>\n
C\u00e9sar Manuel Ferreira Pires<\/h3>\n
Ana Margarida Rodrigues Ferreira Silva<\/h3>\n
Marcelino Ant\u00f3nio Pereira de Abreu<\/h3>\n
Jos\u00e9 Miguel de Oliveira Matos Gon\u00e7alves<\/h3>\n
\nArbitration<\/h1>\n
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Carlos Filipe Fernandes de Andrade Costa<\/h3>\n
Margarida Maria Granwehr de Sousa Barros Marinho<\/h3>\n
L\u00facia Miranda<\/h3>\n
Hugo Filipe Telinhos Ribeiro Cardoso Braga<\/h3>\n
Alexandre Miguel Gon\u00e7alves Maciel<\/h3>\n
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C\u00e9sar Manuel Ferreira Pires<\/h3>\n
Ana Margarida Rodrigues Ferreira Silva<\/h3>\n
Marcelino Ant\u00f3nio Pereira de Abreu<\/h3>\n
Jos\u00e9 Miguel de Oliveira Matos Gon\u00e7alves<\/h3>\n
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President \u2013 C\u00e1vado Intermunicipal Community<\/h3>\n
Vice-President \u2013 Municipality of Arcos de Valdevez<\/h3>\n
Vice-President with secretary role \u2013 University of Minho<\/h3>\n
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President \u2013 Municipality of Barcelos<\/h3>\n
Member with role as Vice-President \u2013 Municipality of Braga<\/h3>\n
Member with role as treasurer \u2013 DECO<\/h3>\n
Member with the role of secretary \u2013 Municipality of Esposende<\/h3>\n
Member \u2013 Municipality of Viana do Castelo<\/h3>\n
Member \u2013 Municipality of Esposende<\/h3>\n
Member \u2013 Municipality of Melga\u00e7o<\/h3>\n
Member \u2013 Municipality of Valen\u00e7a<\/h3>\n
Substitute \u2013 Municipality of P\u00f3voa de Lanhoso<\/h3>\n