{"id":3021,"date":"2024-01-13T14:39:09","date_gmt":"2024-01-13T14:39:09","guid":{"rendered":"https:\/\/ciab.frameworklab.pt\/?page_id=3021"},"modified":"2024-09-16T10:20:17","modified_gmt":"2024-09-16T10:20:17","slug":"cross-border-disputes","status":"publish","type":"page","link":"https:\/\/ciab.pt\/en\/cross-border-disputes\/","title":{"rendered":"Cross-border disputes"},"content":{"rendered":"<h1>\n<h1 class=\"ecl-heading ecl-heading--h1 ecl-u-color-white\">Online Dispute Resolution<\/h1>\n<\/h1>\n<div>\n<p>It is a dispute arising from a purchase and sale or service provision contract, where the consumer at the time of the transaction is residing in a Member State other than the Member State in which the supplier of goods or service provider is established.<\/p>\n<p>The Center has, under the terms of article 5\u00ba of its Regulations, the power to process complaints relating to cross-border disputes.<\/p>\n<p>The Center joined the electronic online conflict resolution platform created by regulation (EU) n.\u00ba 524\/2013, of the European Parliament and of the Council, of May 21<sup>st<\/sup>, 2013.<\/p>\n<\/div>\n<ul>\n<li>\n        <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&#038;lng=PT\">Platform    <\/a>\n    <\/li>\n<li>\n        <a href=\"https:\/\/eur-lex.europa.eu\/LexUriServ\/LexUriServ.do?uri=OJ:L:2013:165:0001:0012:PT:PDF\">Regulation<\/a>\n    <\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/01\\\/euro.jpg\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"media_overlay\":\"rgba(0, 0, 0, 0.44)\",\"padding\":\"large\",\"style\":\"default\",\"text_color\":\"light\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h1 class=\\\"ecl-heading ecl-heading--h1 ecl-u-color-white\\\">Online Dispute Resolution<\\\/h1>\",\"css\":\".el-element {font-size: 50px;}\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h1\"}}]}]}],\"name\":\"banner\"},{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"xsmall\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>It is a dispute arising from a purchase and sale or service provision contract, where the consumer at the time of the transaction is residing in a Member State other than the Member State in which the supplier of goods or service provider is established.<\\\/p>\\n\n\n<p>The Center has, under the terms of article 5\\u00ba of its Regulations, the power to process complaints relating to cross-border disputes.<\\\/p>\\n\n\n<p>The Center joined the electronic online conflict resolution platform created by regulation (EU) n.\\u00ba 524\\\/2013, of the European Parliament and of the Council, of May 21<sup>st<\\\/sup>, 2013.<\\\/p>\",\"margin\":\"default\",\"text_style\":\"large\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"Platform    \",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/ec.europa.eu\\\/consumers\\\/odr\\\/main\\\/index.cfm?event=main.home2.show&lng=PT\",\"link_target\":\"blank\"}},{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"Regulation\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/eur-lex.europa.eu\\\/LexUriServ\\\/LexUriServ.do?uri=OJ:L:2013:165:0001:0012:PT:PDF\",\"link_target\":\"blank\"}}]}]}]}],\"name\":\"litigios\"}],\"version\":\"4.3.5\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online Dispute Resolution It is a dispute arising from a purchase and sale or service provision contract, where the consumer at the time of the transaction is residing in a Member State other than the Member State in which the supplier of goods or service provider is established. The Center has, under the terms of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3021","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages\/3021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/comments?post=3021"}],"version-history":[{"count":6,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages\/3021\/revisions"}],"predecessor-version":[{"id":4698,"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/pages\/3021\/revisions\/4698"}],"wp:attachment":[{"href":"https:\/\/ciab.pt\/en\/wp-json\/wp\/v2\/media?parent=3021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}